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Creating an event is simple! Log into your 9Pic AI dashboard, click "Create Event", enter your event details (name, date, location), and you're ready to start uploading photos. You'll receive a unique QR code and link to share with participants.

Yes! You can try 9Pic AI with a free trial event. This allows you to upload photos, test the AI face search, and see how the platform works before committing to a paid plan. Contact us to get started with your trial.

9Pic AI works great for marathons and running events, corporate conferences, weddings, concerts, sports events, school functions, and any gathering where photos are taken. Our platform scales from small events with hundreds of photos to large marathons with 100,000+ images.

You can upload photos directly through the web dashboard, sync from Google Drive or Dropbox, or use our bulk upload tools. For large events, we recommend using cloud storage integration for seamless uploads even during the event.

We support all common image formats including JPEG, PNG, and HEIC. For best AI face detection results, we recommend uploading high-resolution JPEG images. Photos are automatically optimized for web viewing while maintaining quality.

Photo storage duration depends on your plan. Basic plans include one year of cloud storage, while Enterprise plans offer multi-year storage options. You can also download all event photos at any time before the storage period expires.

Participants take a selfie through their phone's browser. Our AI creates a facial encoding and matches it against all faces detected in the event photos. In seconds, they see all photos where they appear, ranked by match confidence.

Our AI achieves 99.5% accuracy in ideal conditions. It's trained to recognize faces across different lighting, angles, and expressions. Even with sunglasses or partial face coverage, the system often finds matches. Results are ranked by confidence score.

Privacy is our priority. Selfies used for searching are processed in real-time and not permanently stored. The facial encoding is used only for the search session and then discarded. We never share facial data with third parties.

Pricing is based on the number of photos per event. We offer flexible plans for events of all sizes. Contact us for a custom quote tailored to your specific needs, especially for recurring events or enterprise requirements.

If you're not satisfied with our service, please contact our support team. We evaluate refund requests on a case-by-case basis and are committed to ensuring customer satisfaction.